At Elsa Agencies, customer satisfaction is important to us. We strive to supply high-quality pharmacy racks, hospital furniture, and storage solutions that meet industry standards.
Returns or replacement requests may be accepted only under the following conditions:
Product received is damaged during delivery
Incorrect product supplied
Manufacturing defect identified upon delivery
Any issue must be reported within 48 hours of receiving the product.
The following items are not eligible for return:
Custom-made or made-to-order products
Installed or used products
Products damaged due to improper handling or misuse
To request a replacement, customers must share:
Invoice or order details
Product photographs/videos showing the issue
Brief explanation of the concern
Our team will review the request and provide a suitable resolution.
Refunds, if approved, will be processed only in cases where replacement is not possible.
Refund timelines may vary depending on payment method and banking processes.
Any concerns related to installation must be reported immediately during or after installation for quicker resolution.
For return, replacement, or support assistance, customers may contact Elsa Agencies through phone, WhatsApp, or the contact form available on our website.
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